3. Saying anything while using a dominant voice tone
You’ve probably heard this a million times before: “It’s not what you say, but how you say it.” This statement is extremely valid, and it is good advice that any medical practitioner should follow when they are working with their patients.
The way your doctor talks to you and the tone they are using are two thighs that can easily decide if you will book another appointment with this doctor or not. “Blink: The Power of Thinking Without Thinking,” a book written by Malcolm Gladwell, presents us with a very interesting study about surgeons.
This research found that if a surgeon talks with their patients in a dominant tone of voice, there is a higher likelihood of them being sued later. When doctors use a dominant tone of voice, their patients perceive them as harsh people who show no empathy.
So, any doctor who wishes to connect well with their patients and have them respond favorably to medical advice must always use a polite tone of voice that does not make other people feel disrespected.
